RAWE DISTANCE SALES AGREEMENT

This Agreement regulates the rights and obligations of the parties regarding the sale-delivery of the product/services ('Product/Products') specified below, which the BUYER (Consumer) wishes to purchase by placing an order on the SELLER's studiorawe.com e-commerce website ('WEBSITE'), including cases where the BUYER makes transactions with the application on their mobile device, and other matters.  After the BUYER approves this Agreement on the WEBSITE, the price and costs of the Product(s) ordered are collected via the payment method selected by the BUYER.    

Article 1 - PARTIES    

SELLER 

Title : Rawe Moda Tekstil Giyim Sanayi ve Dış Ticaret A.Ş. 

Address : Alsancak mah. Atatürk cad.  No:368 İç Kapı No.14 Konak /İZMİR 

E-mail : info@studiorawe.com 

Telephone : 05322330335 

Mersis No : 073428467390001 

Tax No : 7342846739    

INTERMEDIARY SERVICE PROVIDER 

Title : Rawe Moda Tekstil Giyim Sanayi ve Dış Ticaret A.Ş.  (Mersis No: 073428467390001) 

Address : Alsancak mah. Atatürk cad. No:368 İç Kapı No.14 Konak /İZMİR 

Telephone : 05322330335 

E-mail : info@studiorawe.com 

Bank Account : Garanti Bankası 

Girne Caddesi Branch 

Account Number: 712/6293807 

IBAN: TR33 0006 2000 7120 0006 2938 07    

Name, Surname / Title : ………….. 

Address : ………….. 

Telephone : ………… 

E-mail : …………    

THE SAID PRODUCT/SERVICE PRICE IS COLLECTED FROM THE BUYER BY RAWE ON BEHALF OF THE SELLER WITHIN THE SCOPE OF RAWE BUYER GUARANTEE. BY PAYING THE SAID PRICE TO RAWE, THE BUYER WILL BE DEEMED TO HAVE PAID THE SELLER AND WILL NOT BE UNDER ANY FURTHER PAYMENT OBLIGATION. THE BUYER'S RIGHT OF RETURN WITHIN THE SCOPE OF THE RELEVANT LEGISLATION IS RESERVED. 

Article 2 - PRODUCT SUBJECT TO THE AGREEMENT, PRICE, PAYMENT AND DELIVERY    

The subject of this Agreement is the determination of the rights and obligations of the Parties regarding the SELLER's commitment to sell and transfer the product, whose qualifications are specified below and which the BUYER wishes to order from the WEBSITE, in return for full payment of the price specified in this Agreement. 

Rawe is not the seller of the goods/services subject to the agreement and is only an intermediary service provider in accordance with Law No. 6563 on the Regulation of Electronic Commerce; It has no responsibility or commitment regarding the fulfillment of the Parties' obligations under the Agreement. 

The Type and Kind, Quantity, Brand/Model/Color, Unit Price(s) and Sale Price of the Products (goods/services), as well as Payment (collection) Information and Delivery Information, including the delivery place notified by the BUYER, are as specified below. If the cargo company that will make the delivery does not have a branch in the BUYER's location, the BUYER must receive it from another nearby branch to be notified by the SELLER (Necessary information on this matter will be provided to the BUYER via e-mail/mail, SMS or telephone). Other issues related to delivery are specified below in Article 7 of the Agreement.    

Product/Service Description Price 

………………………………………….. - 1 Unit ……….TL 

………………………………………….. - 1 Unit ……….TL 

………………………………………….. - 1 Unit ……….TL 

ORDER PAYMENT TOTAL (VAT included) ……….TL 

……    

Delivery Information 

Delivery Address : ………… 

Person to be Delivered to : …………. 

Delivery Time (Estimated Delivery to Cargo) : …/…/.2025    

Invoice Information 

Invoice Address : ……….. 

Telephone : ………… 

E-mail : …………    

If the BUYER chooses the delivery option from the Rawe Store where the BUYER selected the product during the order, the product will be delivered by the logistics company that will deliver to the Selected Rawe Store to the delivery point chosen by the BUYER within 30 days at the latest. After the product is left at the delivery point, the BUYER will receive the product with the code sent to the telephone number/e-mail address provided/registered on the WEBSITE within 7 working days at the latest, between 10:00-22:00. If the BUYER does not receive the product within this period, it will be considered that the BUYER has returned the product, and the product price will be refunded to the credit card/bank account with which the order was placed. The delivery method from the Rawe Store is not available for the optioning service. 

The BUYER can call the Customer Services number 05322330335 free of charge to obtain information about their orders and to forward their complaints, and can make a written notification to the info@studiorawe.com e-mail address.    

Article 3 - MATTERS OF WHICH THE BUYER IS PREVIOUSLY INFORMED    

The BUYER acknowledges and confirms that they have been informed by seeing and examining all general-specific explanations on the relevant pages-sections of the WEBSITE before this Agreement is established by the BUYER's acceptance on the WEBSITE and before they incur both the order and payment obligation, regarding the following matters. 

• The SELLER's title and contact information and current introductory information, 

• The stages of the sales transaction during the purchase of the Product(s) from the WEBSITE and the appropriate tools-methods for correcting incorrectly entered information, 

• The Professional Chamber to which the SELLER is a member (IZTO-Izmir Chamber of Commerce) and the electronic contact information where information on the rules of conduct prescribed by IZTO for the profession can be obtained (Telephone: 4449292, www.izto.org.tr) 

• The confidentiality, data usage-processing and electronic communication rules applicable to BUYER information implemented by the SELLER, and the permissions given by the BUYER to the SELLER in these matters, the BUYER's legal rights, the SELLER's rights and the procedures for exercising the parties' rights, 

• Shipping restrictions foreseen by the SELLER for the Products, 

• Payment methods-tools accepted by the SELLER for the Product(s) subject to the Agreement and the basic features-qualities of the Products, total price including taxes (the total amount to be paid by the BUYER to the SELLER, including related expenses), 

• Information on the procedures for the delivery of the Products to the BUYER and transportation-delivery-cargo costs, 

• Other payment/collection and delivery information regarding the Products and information regarding the performance of the Agreement, the commitments-responsibilities of the parties in these matters, 

• Products and other goods-services for which the BUYER does not have the right of withdrawal, 

• In cases where the BUYER has the right of withdrawal, the conditions, duration and procedure for exercising this right, and that the BUYER will lose the right of withdrawal if the right is not exercised within the time limit, 

• In Products with the right of withdrawal, if the Product is damaged or undergoes a change due to not being used in accordance with the instructions for use, normal operation or technical specifications within the withdrawal period, the BUYER's withdrawal request may not be accepted and in any case, will be responsible to the SELLER, In cases accepted by the SELLER, it may collect a deduction (offset) from the refund to be made to the BUYER for an amount it deems appropriate according to the said defect or change, 

• In cases where there is a right of withdrawal, how the Products can be returned to the SELLER and all related financial matters (return methods, costs and refund of the Product price, and reward points earned/used by the BUYER during the return, free products in campaign sales, other free/discounted/reduced opportunities provided, gift vouchers, etc., deductions and offsets that can be made from the refund to the BUYER, and in cases where it is insufficient, additional collections from the BUYER according to the situation), 

• If the BUYER is a legal entity, they cannot exercise 'consumer rights', especially the right of withdrawal, for Products purchased for commercial or professional purposes (for example, bulk purchases are considered to be of this nature in any case), 

• All other sales conditions included in this Agreement according to its nature, and since this Agreement is sent to the BUYER by e-mail after it is established by being approved by the BUYER on the WEBSITE, it can be stored by the BUYER for the desired period and accessed from there, and the SELLER can also store it for three years. 

• Transaction-applications regarding confidentiality, personal data and electronic communications, 

• In case of disputes, the contact information through which the BUYER can forward their complaints to the SELLER and that they can make their legal applications to the District/Provincial Arbitration Committees and Consumer Courts in accordance with the relevant provisions of Law No. 6502. 

• If the Buyer purchases the optioning service with this Agreement, they have the right to hold the product they want to order for purchase for the selected period. During this period, the said product will not be sold to a different buyer and its price will not change. If the buyer purchases the product within the selected period with the "optioning" service, the optioning fee will be refunded to the Buyer. The Buyer declares and accepts that by optioning the product, they undertake to purchase it within the selected period, therefore, if they do not purchase the product, the optioning fee will not be refunded to them if they do not exercise their right of withdrawal within the term of this Agreement. Within 5 (five) working days following the establishment of the Agreement, RAWE Customer Services will contact the Buyer to ensure that the Buyer contacts the Seller in order to initiate the procedures for license transfer and registration. The license transfer and registration procedures of the product subject to sale and the power of attorney procedures including purchasing powers at the notary will be carried out between the Seller and the Buyer, and these issues are not the subject of this Agreement, nor does RAWE have any responsibility in these matters. 

• THE BUYER can call the Customer Services number 05322330335 free of charge to obtain information about their order and to forward their complaints, and can make a written notification to the info@studiorawe.com e-mail address.    

Article 4 - RIGHT OF WITHDRAWAL    

THE BUYER has the right to withdraw from this Agreement within fourteen (14) days from the date of receipt of the Product without giving any reason and without paying any penalty. 

THE BUYER shall deliver the notice of exercise of the right of withdrawal to the Seller or the Intermediary Service Provider through the Create Return Request option in the "My Orders" section of the website. The Seller or the Intermediary Service Provider shall provide confirmation to the BUYER that the BUYER's declaration of withdrawal has been received after it reaches them. 

However, by law, there is no right of withdrawal in contracts for the following goods/services, even if they are unused/unutilized: 

1. Goods prepared in line with the BUYER's special requests or personal needs (including those customized for the person/personal needs by making changes or additions, and special Products imported/procured from domestic or foreign sources upon the BUYER's order) 

2. cosmetics etc. and chocolate etc. perishable goods such as foodstuffs or goods that may expire 

3. again cosmetics, swimwear, underwear products etc. goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable in terms of health-hygiene 

4. goods that are mixed with other products after delivery and cannot be separated by their nature 

5. books, CDs, DVDs, audio and video recordings, software, etc. whose protective elements such as packaging, tape, seal, package have been opened. all kinds of products with digital content and computer consumables; vi) all services performed instantly in electronic environment and all kinds of intangible goods delivered instantly to the consumer 

6. goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller/provider 

7. periodicals such as newspapers and magazines, except those provided under a subscription agreement 

8. accommodation, goods transportation, car rental, food-beverage supply and leisure services for entertainment or recreation purposes to be performed on a specific date or period 

9. services whose performance has begun with the BUYER's approval within the right of withdrawal period and 

10. other goods-services generally considered outside the scope of distance sales pursuant to the relevant legislation and cases where the BUYER makes purchases for commercial/professional purposes. 

In cases where the right of withdrawal is possible, the BUYER is legally responsible for changes and deteriorations that occur if they do not use the goods in accordance with their operation, technical specifications and instructions for use within the withdrawal period. Accordingly, if there is a change or deterioration due to the Product not being used in accordance with its instructions for use, technical specifications and operation in the period up to the date of withdrawal, the BUYER loses the right of withdrawal; In cases accepted by the SELLER, a discount is made from the Product price to be refunded, corresponding to the change / deterioration. 

In cases where there is a right of withdrawal, it is sufficient for the BUYER to have sent a clear notification of exercising the right of withdrawal to the SELLER and/or the Intermediary Service Provider (verbally/in writing to the contact addresses specified above or through the system) within the legal 14-day period. If the said right is exercised within the period, the Product must be sent to the SELLER's address above within a maximum of ten (10) days, with the expenses belonging to the BUYER. 

In this return process, the Product must be delivered complete and undamaged with its box, packaging, and standard accessories, if any. 

In addition, as required by tax legislation, in addition to the cases where a Return Invoice must be issued by the BUYER by law, the section related to the return, specified below, on the invoice to be returned with the Product, will be filled in and signed. Order returns for which invoices are issued in the name of institutions (legal entities) will not be accepted if a Return Invoice is not issued). 

'The address to which the product will be returned is the SELLER's address / the address of the cargo company to which it was delivered for return.' Provided that the above-mentioned requirements are fulfilled by the BUYER, within 14 days from the date the withdrawal notification reaches the SELLER, the Product price and, if any, the costs of delivering the Product to the BUYER are refunded to the BUYER in a manner appropriate to the payment instrument used when purchasing the Product. 

The BUYER's legal rights-responsibilities regarding the Products after the withdrawal period and the SELLER's contractual and legal collection-offset rights, including those related to reward points, free/discounted/reduced sales from the BUYER, are also existing and valid. 

If the Seller believes that the performance of the goods/service has become impossible, the Seller or, if it collects payment on behalf of the Seller, the Intermediary Service Provider shall notify the Consumer within 3 (three) days from the date it learns of this situation. In this case, the price paid and any documents are returned to the Consumer within 14 (fourteen) days. 

If the product return is made from the Selected Rawe Store, the BUYER, after accepting the return conditions from the Store via info@studiorawe.com, will deliver the product to the Selected Rawe Store with the return code received, within 7 days of the return code's validity, between 10:00-22:00, in accordance with the conditions approved electronically (the cargo must be completely closed and packaged, the name-surname, Turkish Republic identity number, telephone and cargo code must be written completely on the return package). Returns of products not returned within the 30-day withdrawal period and/or defective/latently defective products are not accepted from Rawe Stores. Rawe has no responsibility for matters concerning the suitability of the product for return conditions, whether the seller will accept the return, the time it takes for the refunded amount to be reflected in the account, and loss, damage, and harm occurring to the product. The price of the returned product is refunded by Rawe within 14 days after the Seller's approval is sent to Rawe in writing. The delivery method from the Rawe Store is not available for the optioning service.    

Article 5 - SPECIAL CONDITIONS TO BE APPLIED IN CASES WHERE THE BUYER EARNS REWARD POINTS AND/OR MAKES PAYMENT TO THE SELLER USING REWARD POINTS WHEN PURCHASING THE PRODUCT SUBJECT TO THE AGREEMENT    

• 5.1. In the event of a current agreement-contract between an organization that provides reward points etc. and the BUYER and the SELLER, which allows for discounts etc. in purchases from the SELLER's WEBSITE, if the BUYER has earned such a reward point due to the purchase subject to this Agreement as required by the SELLER's said agreement and also their contract with the said organization, in cases where a refund is to be made to the BUYER due to withdrawal from this Agreement and other forms of termination/order cancellation, the amount (monetary value) of reward points, gifts and the like earned by the BUYER with the purchase subject to this Agreement shall be reclaimed from the BUYER. 

That is to say; this reclamation process, unless a different method is stipulated in the SELLER's agreement with the relevant organization, shall be made primarily from the BUYER's other existing reward points with the said organization-system (excluding reward points earned with the purchase subject to this Agreement), if any, and if not, by deducting (offsetting) in cash from the amount to be refunded by the SELLER to the BUYER. 

• 5.2. If the payment for the Product subject to this Agreement was made by the BUYER to the SELLER partially/fully with reward points etc., in cases where the Product purchased in this way is to be returned in a manner that the Product price will be refunded to the BUYER according to the relevant provisions of this Agreement, the reward points and the like used by the BUYER at the expense of the SELLER when purchasing the Product on the WEBSITE may be returned to the BUYER (again as points), unless the SELLER has a different agreement with the relevant organization. 

• 5.3. As a general rule applicable in cases where unfair earning or use of reward points by the BUYER is detected in any way, the monetary value-amount of such reward points may be collected by the SELLER from the BUYER (from credit card, in cash and by other legal methods). This provision also applies to the price of goods given as gifts to the BUYER by the SELLER as a result of the application of such a system. 

• 5.4. Other matters related to the earning and use of reward points and the like are subject to the provisions of the agreements-contracts between the said organization and the BUYER and the SELLER, and in relevant cases, the SELLER may exercise all rights-authorities specified both here and in the said contracts-agreements before the BUYER and the organization, and may also perform the relevant transactions on behalf of and/or for the account of the specified organization and/or other businesses in the same system. 

• 5.5. Cash demands in return for reward points, gift vouchers, etc. earned from the SELLER or used at the expense of the SELLER are not accepted under any circumstances or in any way. 

• 5.6. THE SELLER does not accept any responsibility for disputes between the BUYER and the aforementioned organizations and for any material, legal, financial and non-financial consequences thereof; the above provisions are valid and reserved. 

• 5.7. The above provisions shall also apply mutatis mutandis to the earning and use of reward points directly acquired by the Consumer from the SELLER, if any. 

All consumers, thus the BUYER, who earn reward points from the WEBSITE/SELLER or use reward points etc. in their payments to the SELLER are deemed to have accepted the above special conditions (as well).   

Article 6 - RULES REGARDING SECURITY-CONFIDENTIALITY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL-INDUSTRIAL RIGHTS    

The privacy rules-policy and conditions, whose current principles are stated below, are valid for the protection, confidentiality, processing-use of information and communications and other matters on the WEBSITE. 

• 6.1. Necessary measures for the security of the information entered by the BUYER and transactions on the WEBSITE have been taken within the system infrastructure on the SELLER's side, to the extent of current technical possibilities according to the nature of the information and transaction. However, since the said information is entered from the BUYER's device, the responsibility for taking necessary measures, including those related to viruses and similar harmful applications, to protect them on the BUYER's side and prevent access by unrelated persons, belongs to the BUYER. 

• 6.2. In addition to and in confirmation of the permissions-consents given by the BUYER for their personal data and commercial electronic communications in other ways; The information obtained during the BUYER's membership and purchases on the WEBSITE may be recorded indefinitely or for a period they will foresee by the SELLER, companies within the group of companies it is a part of, and affiliates, for the provision of various products/services and for all kinds of information, advertising-promotion, communication, promotion, sales, marketing, store card, credit card and membership applications, for electronic and other commercial-social communications to be made for these purposes, and may be stored in printed/magnetic archives, updated when deemed necessary, shared, transferred, used and processed in other ways. This data may also be transmitted to the relevant Authorities and Courts when legally required. The BUYER has consented and permitted the use, sharing, processing of their existing and new personal and non-personal information within the scope above in accordance with the legislation on the protection of personal data and electronic commerce legislation, and the making of commercial and non-commercial electronic communications and other communications to them. 

• 6.3. The BUYER can always stop data usage-processing and/or communications by contacting the SELLER through the specified communication channels and/or by using the right of refusal in electronic communications sent to them by reaching through the same channels in accordance with the legal procedure. According to the BUYER's explicit notification on this matter, personal data processing and/or communications to them are stopped within the legal maximum period; also, if they wish, their information, except for those legally required to be kept and/or possible, is deleted from the data recording system or anonymized in a way that their identity is not apparent. The BUYER may always apply to the SELLER through the communication channels above and obtain information on matters such as transactions related to the processing of their personal data, the persons to whom they are transferred, correction if they are incomplete or incorrect, notification of corrected information to relevant third parties, deletion or destruction of data, objection to a result against them through analysis by automatic systems, and compensation in case of damage due to unlawful processing of data. Applications and requests in these matters will be fulfilled within the legal maximum periods or may not be accepted by explaining the legal reason to the party. 

• 6.4. Regarding all kinds of information and content belonging to the WEBSITE and their arrangement, revision and partial/full use; Except for those belonging to other third parties according to the SELLER's agreement; all intellectual-industrial rights and property rights belong to the SELLER. 

• 6.5. THE SELLER reserves the right to make any changes it may deem necessary in the above matters; these changes become valid from the moment they are announced by the SELLER on the WEBSITE or by other appropriate methods. 

• 6.6. Other sites accessed from the WEBSITE have their own privacy-security policies and terms of use, and the SELLER is not responsible for any disputes and the negative consequences that may arise.    

Article 7 - GENERAL PROVISIONS    

• 7.1. The Product subject to the Agreement shall be delivered to the BUYER or to the third person/organization at the address indicated on the WEBSITE within the legal 30-day period, not to be exceeded, under the principles specified below and in Article 2 of this Agreement. 

The SELLER sends and delivers the Products through its contracted cargo company for shipments. If this cargo company does not have a branch in the BUYER's location, the BUYER must receive the Product from another nearby branch of the cargo company, which will be notified by the SELLER. 

Products in stock are delivered to the cargo company to be delivered to the person and address notified by the CONSUMER during the order, within seven (7) days at the latest from the order date. Cargo Companies deliver the shipments they receive from the SELLER to the BUYERS within an average of 2 (two) working days under normal conditions, although it varies depending on the distance. 

• 7.2 Generally, and unless explicitly stated otherwise, delivery costs (cargo fee, etc.) belong to the BUYER. The SELLER may not reflect all or part of the said delivery costs to the BUYER depending on the campaigns it conducts at the time of sale and which the conditions are announced on the WEBSITE. In cases where the right of withdrawal is used for all of the products subject to the order and in cases where it is used for a part of them (if the BUYER has benefited from it), if the SELLER's free shipping (delivery) campaign minimum purchase amount falls below, the entire uncollected delivery-cargo fee within the scope of the campaign is collected by deducting it from the amount to be refunded to the BUYER (in cases where the BUYER has paid a delivery-cargo fee, this fee is refunded). Similarly, in all cases where the BUYER receives a discount or a free (gift) product of the same nature by purchasing at the minimum amount of any SELLER campaign, and earns/uses a gift voucher, etc., if the said minimum amount is fallen below as a result of exercising the right of withdrawal for all or part of the products subject to the order, or if the condition for earning/using a gift voucher, etc. is eliminated in any way, thus, in general terms, if the conditions for benefiting from the campaign / conditions for earning or using are violated-not complied with by the BUYER, the entire amount of the said discount/reduction (and the price of the gift product, if any) is deducted from the amount to be refunded to the BUYER, and in cases where it is insufficient, it is collected from the payment instrument (including credit card, etc.) used during the purchase; if the BUYER has earned a (virtual/physical) gift voucher, points, etc. due to their purchase, it is cancelled, if they have used a (virtual or physical) gift voucher, points, etc., the entire price thereof is again deducted from the amount to be refunded to the BUYER, and in cases where it is insufficient, it is collected as above. In addition to cases where the right of withdrawal is exercised, these provisions shall also apply exactly in all other cases of product return, except for defective products. 

• 7.3. If the BUYER is not personally present at the address at the time of delivery of the Products and the persons at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. If there is no one to receive the delivery at the address, it is the BUYER's responsibility to track the shipment of the products by contacting the cargo company. If the Product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered to is not present at the address or does not accept the delivery. 

In these cases, all kinds of damages arising from the BUYER's late receipt of the Product and the expenses incurred due to the Product waiting in the cargo company and/or the cargo being returned to the SELLER also belong to the BUYER. 

• 7.4. The BUYER is responsible for checking the Product at the time of receipt and, if they see a problem with the Product caused by the cargo, for not accepting the Product and having a report drawn up by the Cargo company official. Otherwise, the SELLER will not accept responsibility. 

• 7.5. Unless otherwise stipulated in writing by the SELLER, the BUYER must have fully paid the price before receiving the Product. If the Product price is not fully paid to the SELLER before delivery in cash sales, or if the due installment amount is not paid in installment sales, the SELLER may unilaterally cancel the agreement and not deliver the Product. 

If, for any reason, the Bank/finance institution to which the credit card used in the transaction belongs does not pay the Product price to the SELLER or demands back the price it paid after the Product delivery, the Product is returned by the BUYER to the SELLER within 3 days at the latest. If the non-payment of the Product price is due to a fault or negligence of the BUYER, the cargo costs will be covered by the BUYER. The SELLER's other contractual-legal rights, including pursuing the Product price claim without accepting the return, are also and in any case reserved. 

To avoid any doubt; in cases where the BUYER pays the sales price with a credit card, installment card, etc. owned by banks (including finance institutions), all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuing institution; Product sales realized within this framework and for which the SELLER collects the price at once or gradually are not credit or installment sales for the parties of this Agreement, but cash sales. 

The SELLER's legal rights in cases legally considered as installment sales (including the rights to terminate the agreement and/or demand payment of the entire remaining debt with default interest in case of non-payment of installments) are existing and reserved within the framework of the relevant legislation. In case of the BUYER's default, default interest is applied at a monthly rate as stipulated by the applicable laws. 

• 7.6. If the Product cannot be delivered within the legal maximum 30-day period due to extraordinary circumstances (adverse weather conditions, heavy traffic, earthquake, flood, fire, etc.) outside the normal sales/delivery conditions, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the end of the extraordinary situation. 

• 7.7. If it is understood that the SELLER cannot supply the Product subject to the Agreement, it may supply another good/service of equal quality-price, provided that it informs the BUYER clearly in accordance with the law within three (3) days from the date it learns of this situation and obtains their verbal/written approval, and shall be deemed to have fulfilled its commitment subject to the Agreement in this way. The BUYER is free in all respects to give or not give the said approval, and in cases where they do not give approval, the contractual-legal provisions regarding order cancellation (termination of the Agreement) shall apply. 

• 7.8. In order cancellations, including withdrawals in accordance with the agreement-law, and in Agreement terminations, if the Product price has been collected, it is refunded to the BUYER within a maximum of 14 days. The requirements of the rule below are reserved. It is made in a manner appropriate to the payment instrument used by the BUYER to pay the Product price to the SELLER. For example, in credit card payments, the refund process is also made to the BUYER's credit card. In orders where the balance in the Refund card or gift card is used, the refund amount equal to the amount paid with the Refund card or gift card will be made to the Refund card or gift card according to the card used. In payments made by credit card, the Product amount is refunded to the relevant bank within the same period after the order is cancelled by the BUYER; since the reflection of this amount to the BUYER's accounts after the refund process is made by the SELLER is entirely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way and assume responsibility for possible delays (banks' refund processes to the BUYER's account can usually take up to three weeks). 

The SELLER has and reserves the rights of offset, deduction and reduction arising from this Agreement and the law for the amount to be refunded. The BUYER's legal rights regarding cases where the Agreement is terminated by the BUYER due to the SELLER's failure to perform its obligation are also reserved and existing. 

• 7.9. The BUYER may notify the SELLER of their requests and complaints regarding the Product and sale verbally or in writing by reaching through the SELLER's communication channels in the introductory part of the Agreement. 

• 7.10. Some of the matters written in Article 3 above may not be included in this Agreement due to their nature; however, they are included in the Preliminary Information seen/approved by the BUYER on the WEBSITE, as well as in the information pages/sections of the WEBSITE --sales stages or general, as appropriate--. 

• 7.11. Since they are sent to the e-mail (mail) address notified by the BUYER after acceptance, the BUYER can always access and review the said Information and this Agreement by saving and storing the said mail on their device. On the other hand, it is kept in the SELLER's systems for a period of three years. 

• 7.12. In the resolution of any dispute that may arise from this Agreement and/or its application, the SELLER's records (including records in magnetic media such as computer-sound recordings) constitute evidence; the rights of the parties arising from the relevant mandatory legal regulations in this regard are valid and reserved.    

 Article 8 - BUYER'S LEGAL REMEDIES - COMPETENT JUDICIAL AUTHORITIES    

In disputes arising from this Agreement, Provincial and District Consumer Arbitration Committees are competent within the monetary limits determined-announced annually by the Ministry of Customs and Trade as required by law, and Consumer Courts are competent in cases exceeding these limits. Within this framework, the BUYER may apply to the Arbitration Committees and Consumer Courts in their own place of residence (domicile) or, if they wish, in the SELLER's place of residence. 

THE BUYER acknowledges and declares that they have read all the conditions and explanations written in this Agreement and in the order-agreement preliminary information (on the WEBSITE) which forms an integral part of it, that they have prior knowledge of all matters written in Article 3 of this Agreement, including the basic features-qualities of the Product/Products subject to sale, sales price, payment method, delivery conditions, the SELLER and all other preliminary information-disclosures regarding the Product subject to sale, and the right of withdrawal and personal information-electronic communication and reward points conditions, that they have seen all of them in electronic environment on the WEBSITE, and again, by giving their confirmation-approval-acceptance-permission to all these in electronic environment, they accept the provisions of this Agreement by ordering the Product. 

Both the said preliminary information and this Agreement are also sent to the above-mentioned e-mail (mail) address notified by the BUYER to the SELLER, and in the said e-mail, the confirmation that the order has been received is also included together with the order summary. 

Product/Service Description Price 

Shipping Fee ……. TL